Welcome to our April newsletter! We're excited to share with you some upcoming changes that will enhance our services and improve your customer’s experience. We're introducing many exciting updates like Multi-Factor Authentication (MFA) to provide an extra layer of security for our users. We also have an important update regarding FCC Changes, and we'll be sharing helpful tips and tricks on Tags. Thank you for being a part of our community, and we hope you enjoy this edition of our newsletter.
Important Updates
SMS Compliance Updates
To stay ahead of recent Federal Communications Commission regulations regarding SMS messaging and the policies mobile carriers have implemented to adhere to these regulations, Updox is developing a strategy and solution to create a consistent experience that aligns with how other software vendors are approaching these changes. In March, Updox made a series of changes specific to Broadcast Messaging. Our next phase will be focused on getting the phone number(s) your customers use to send SMS Messages verified by telecommunication carriers. We will be sending out communications shortly with more details that will include a request for required information that will aid in this process. To learn more about SMS compliance and the changes coming click below.
Did you know that you can type part of the name of your tag in order to quickly find the one you’re looking for? The list will filter down as you type, so you may only need to type a character or two in order to find it. You can also use the up and down arrow keys to navigate the list and 'Enter' to select a tag.
Soon, your customers can add an interpreter to their video conferences effortlessly. Updox, the leading provider of virtual care solutions, and Propio, a top interpreter service, are teaming up to bring your customers this revolutionary tool.
Click the link below to watch our webinar to learn how your customers can enhance their Telehealth experience and provide better care for their patients. Don't miss out on this opportunity to revolutionize the way your customers connect with their patients. Watch the webinar now and experience the future of virtual care!
For our partners on Video Chat 2.0, Multi-factor Authentication (MFA) is an effective way to protect your customer’s accounts and secure data from unauthorized access. The additional security layers MFA provides will allow organizations to meet regulatory compliances while safeguarding against password fatigue, all without compromising the user experience.
Contact your account manager today for more on MFA and/or if you are interested in getting started with Video Chat 2.0 and it’s newest features!
Hello! I’m Holly and I sit within the Business Development team as one of our two Sr. Channel Managers. I am one of the main points of contact for our partners. If I can’t answer one of your questions, I can always get you to the right person who can. Although I’ve been with the business development team for 7 months, I have a history with Updox from working on our direct sales side several years ago. I have experience in account management and a passion for healthcare, so my role here gives me the perfect mix of both. I currently live in Dublin, Ohio but I am moving to Scottsdale this May! In my free time, I love to travel with my partner, Farshid and our 3-year-old Samoyed puppy, Remy. I enjoy soccer and have been a Tottenham fan my whole life, so don’t be shocked if you see me up at 5am to catch a match. I’m always looking for new reading or podcast material, so in our next catch-up, let me know what you’re currently reading/listening to!
Anything else you'd like to see?
This newsletter is for you! Your feedback on what you’d like to see in this monthly newsletter is important, so tell us what you would like to see in upcoming editions below:
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