Important SMS Compliance Updates

Vol 8 2023

Welcome to our August Newsletter!

Read on to learn about SMS compliance updates, upcoming events, and more!

 Important News and Updates 

SMS Compliance Updates

Due to rulings and regulations implemented by the Federal Communications Commission (FCC) through the Telephone Consumer Protection Act (TCPA), mobile carriers (e.g. Verizon) have implemented a series of policies and procedures to adhere to these guidelines to increase trust across the messaging ecosystem and reduce the spam that consumers may receive through SMS messaging.  

One part of creating this trust in SMS messaging relates to a registration process brought forward by carriers to provide transparency about who is sending messages, what types of messages they are sending, and if the consumer consented to receiving these messages.  

To comply with these new regulations, Updox will be making a series of changes to our SMS-based products to ensure compliance with these new regulations and allow us to stay ahead while ensuring deliverability of SMS messages to your customer’s patients.  

Learn More Here >> 

If you have any questions or concerns with the SMS registration process, feel free to reach out to partnersupport@updox.com.  

Meet us at MGMA!

Will you be heading to MGMA in Chicago this October? Make sure to visit us at Booth #1025, and let us know if you will be attending so we can say ‘hello’! 

Will we see you there? 

Employee Spotlight

Meet David, Senior Director of Customer Experience

Hi! My name is David, and I am the Senior Director of Customer Experience at Updox. In my role I oversee Customer Success, Direct Customer Support and Partner Support. I have a passion for making sure we operate as efficiently as possible to deliver exceptional customer service. Before Updox, I worked in manufacturing as an engineer, and then spent a decade in healthcare working as an administrator. My unique background gives me perspective how to run things operationally and what end users deal with daily.  I currently live in Columbus, Ohio with my wife Nina and four kids, Jackson (11), Calvin (10), Teddy (7) and Eliza (5). When I’m not at work I enjoy spending time with my family, serving in the community by coaching my kids’ sports team, playing golf and volunteering at church.

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