---
title: For Patients in the Care of Updox Customers
description: Help for patients whose provider uses Updox.
---

[![logo-updox](https://info.updox.com/hubfs/telehealth/logo-updox.svg)](https://www.updox.com/)

 

- ## Does your provider use Updox?
  
  
  
   Updox is for physicians, pharmacists, and other healthcare providers. Contact your provider with your medical questions directly.
  
  Questions about Video Chat for patients?
  
  
  [View patient resources](https://info.updox.com/updox-for-patients#patient-resources)
  
  
  
  
  
  ![](https://info.updox.com/hubfs/Mask%20Group%2010.png)

<https://info.updox.com/updox-for-patients#> <https://info.updox.com/updox-for-patients#>

## Patient Resources ![202004_VideoChat-VideoChat-HowTo-Patients](https://info.updox.com/hs-fs/hubfs/2020%20onboarding%20page%20images/202004_VideoChat-VideoChat-HowTo-Patients.png?width=400&name=202004_VideoChat-VideoChat-HowTo-Patients.png)

[How Video Chat works for Patients [Video]](https://info.updox.com/updox-for-patients#video-for-patients)

 

![202004_VideoChat-GuidePatient(Thumbnail)](https://info.updox.com/hs-fs/hubfs/2020%20onboarding%20page%20images/202004_VideoChat-GuidePatient(Thumbnail).png?width=300&name=202004_VideoChat-GuidePatient(Thumbnail).png)

[Getting Started with Updox Video Chat [PDF]](https://info.updox.com/hubfs/202003_VideoChat-HowToPatients(FINALV2).pdf)

Our Telehealth platform is a HIPAA-compliant communication tool for healthcare providers. For information on how Updox helps protect the privacy of our providers and their patients, visit the Privacy Policy section of our website.

[Privacy Policy](https://www.updox.com/privacy-policy)

# How Updox Video Chat Works 

Video Chat is a safe and easy-to-use way to communicate with your healthcare provider. Watch this quick 1-minute video that will walk you through the steps for a virtual visit. 

## Getting started is simple:

### Let Updox simplify the business of healthcare enabling a better healthcare experience for the patients and consumers you serve.

Updox makes it easy:

- Broad solution that works together better than any individual product
- Understand and be ready to use in less than 30 minutes
- Designed specifically for out-of-hospital providers and pharmacists

- Dedicated On-Boarding and Customer Success expertise
- Phone, email and live chat support

![](https://cdn2.hubspot.net/hubfs/1871178/2019_UpdoxTemplates/elements/form-popup-bg-min.jpg)