Updox Quarterly Update

Vol 3 2024

Features and Product Improvements

Be on the lookout for new updates to our best-in-class practice productivity and patient engagement solutions!

Recently Released

MFA and IP Safelisting

Multi-factor Authentication (MFA) and IP Safelisting are now available for users who directly log in using https://ui.myupdox.com! These new features provide your clients with effective ways to protect their Updox account and secure patient data from unauthorized access.

MFA can be enabled for all users for all clients in your strategy by the Updox team. Administrators on each account can then choose to make it mandatory for their users. We also have also added the ability to provide IP Whitelisting that can further secure the account to be only used within the client’s network domain.

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Recently Released

Video Chat 2.0 Public APIs

Updox is excited to announce new APIs specifically designed for our 2.0 version of Video chat. With these new APIs and Webhooks your application can; Initiate Video Chat invites, receive notification when participants join a virtual waiting room, as well as retrieve post session details and documentation.

Learn More

If you would like to discuss how your clients can leverage Updox MFA and IP Whitelisting, or add video chat to your client offerings, please reach out to your Channel Manager via bizdev@updox.com

Now in Beta

Video Chat Interpreter Services

Updox and Propio, a top interpreter service, are teaming up to bring you this revolutionary tool. This new feature allows a client to make a professional interpreter available to their patients during Updox Video Chat visits as an audio-only participant. There are 10 languages to choose from: Arabic, Chinese (Mandarin), French, German, Korean, Nepali, Russian, Spanish, and Vietnamese.

When activated, the patient will be given an option to request an interpreter prior to joining the waiting room. The host can also request the interpreter at any time during the session. Updox is currently asking for one partner who has a client or two that would be willing to participate in the Beta program.

During our beta process, there will be no charge for the service.

For details on how to use the service, please check out our knowledge base, where we have a thorough walkthrough of how to use the feature. Don't miss out on this opportunity to revolutionize the way your clients connect with their patients.

Coming Soon

Fax Blocklist

Our Fax Blocklist is getting a makeover and a new home! Soon, you'll be able to see who added a fax number to the Blocklist, when it was added, and the reason why.

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Coming Soon

Web Interface Updates

We are working on creating a new product navigation bar on the Web Interface to provide an all-in one and complete experience for all available products.

Keep an eye out for more on this in our Q4 2024 Newsletter!

Important News and Updates

Compliance Accreditation
We are excited to announce that we have been re-accredited from DirectTrust and Certified HealthIT with the following:

Upcoming Events

MGMA

October 6th – 9th, 2024

Colorado Convention Center

Denver, CO

Booth #506

Matt Swider, Updox Channel Manager, would love to connect with you in Denver. Schedule a meeting with Matt to learn more about how Updox can improve communication and office efficiency for your users!

Schedule a meeting with Matt

Partner Resources

Partner Status Page

Have you subscribed to our Partner Status Page yet?

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcasted from here.

Subscribe today to get the alerts you need.

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Contacting Partner Support

Technical Support Hours

Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time.

Opening a Support Case

The email to the address below will open a case and send an automated response with the case number for further communication with your analyst.

Email: partnersupport@updox.com

Partner Team: Questions & Inquiries

If you already have the contact information of your Account Manager, please reach out to them directly for the faster assistance. If not, then an email to the address below will get you in touch with one of our representatives from the Business Development team to assist you with any questions or concerns you may have!

Email: bizdev@updox.com