Updox Video Chat Q&A
Questions and Answers for Patients on the Updox Telehealth Platform:
We recommend Safari for iOS and Chrome or Firefox Android. For laptops and desktops, a webcam and microphone are required. Be sure - for PC's and Laptops - that Webcam Access protection is turned off if your Anti-virus program/software supports it
- Click the link on the text message or email.
- Click Allow webcam/camera.
- Click Allow microphone.
- Be sure to check your mobile device battery charge to ensure you have plenty of power.
- Plug in your device when in doubt.
- A strong Wi-Fi signal is highly recommended.
- This page includes info on supported devices and browsers as well as troubleshooting tips.
Q: What are the bandwidth requirements for Video Chat?
A: Here's are the requirements: