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Your Virtual Waiting Room

For Updox Telehealth Customers

You’ve been patiently waiting, and now it’s here!  The first milestone of the waiting rooms release for Video Chat has arrived!  These enhancements will allow Video Chat invites to be sent to recipients in advance of their scheduled appointment and better align with your traditional in-office workflow.


The Updox Telehealth Waiting Room Is Waiting for You!

Video Chat Quick GuideYou’ve been patiently waiting, and now it’s here!  The release of phase one for Video Chat waiting rooms is rolling out now!  These enhancements will allow Video Chat visits to be sent to recipients in advance of their scheduled appointment and better align with your traditional in-office workflow. 

To prepare all users, please click here to review the Video Chat User Guide.  You will see the updated instructions starting at ‘Step 3’.  Also, additional help will be located within the Updox application for real-time help once launched.

Want More Details on the Video Chat Waiting Room Launch?

Register to attend one of our live Video Chat Waiting Room webinars!  During the session our Telehealth Specialists will walk through how to implement the NEW Waiting Room feature into your current workflow as well as give you an opportunity to engage in the discussion with some Q&A. Click here to Register!


Still to come—additional Video Chat enhancements including:

2020_updated invite wording
    Allow another Updox user to access your lobby to send invitations on your behalf, such as front office staff sending invites on behalf of the provider.
    Allow users to start a video chat session then return to the participant to the lobby.  For example, an MA would start the video chat session, gather all relevant information, then the recipient would return to the waiting room prepared for the provider.

    Allow more than one participant to join a video chat session, such as a family member or translator


Already an Updox Customer with Telehealth? Learn more about your Waiting Room:

Monday - Friday: Chat live with our Customer Success team to activate or discover more about the Waiting Room

Chat Live with Customer Success

Still have questions? View our Video Chat Frequently Asked Questions PDF




telehealth monitor


Don't have Updox Telehealth Yet?

Want to save time and sign up for Telehealth now? E-mail sales now.

Want to learn more? Read on! And join a live chat with our experts to get questions answered:

Our Telehealth solution includes Video Chat and Secure Two-Way Texting



Telehealth Video Chat

  • Easy to use
  • No download for patient or clinician
  • Works anywhere, on any device
  • Take photos, save notes
  • Keep your doors open during COVID-19

Secure Text Messaging

  • Eliminate wasted time calling patients
  • Keep patients engaged & staff productive
  • SMS two-way texting to groups
  • Secure HIPAA compliant texting
  • Attach docs, forms, photos and video

Schedule a Time Now

  • Updox Video Chat requires no app install for your providers and patients; just a browser and Internet from virtually any device. Simple to use, text or email link and you’re off and running. Customer service has been top notch since day one.

    Jeff Osegard, Chief Information OfficerCass County Health System

  • Big shout out to the team at Updox! They've been unbelievably quick and supportive by providing their HIPAA-compliant video chat services. 5-star vendor providing us many simple, cost-effective medical practice services.

    Ethan Bing, Business ManagerKaty Critical Care Consultants

  • Updox Video Chat allows our practice to offer secure communications with our patients. During this COVID-19 crisis, using telehealth is a critical channel for physicians to care for patients while minimizing risk to themselves and others and protecting the community.

    Anish Koka, MDKoka Cardiology


How to use: Updox Video Chat

Are You a Customer But Don't Have Video Chat? Save time and E-mail Sales Now

How to use: Updox Secure Text

Our Telehealth Solution includes our Secure & SMS Texting feature. Learn more about how it worls:

Updox Customers - Talk to Us About Adding Telehealth